FAQ

About Orders

Q: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible. Once your order has been packed or shipped, we may be unable to make changes.

Q: I didn’t receive a confirmation email. What should I do?
A: Please check your spam/junk folder. If you still can’t find it, contact us with your name and email address.

Q: I entered the wrong shipping address. Can I change it?
A: If your order hasn't been shipped yet, please contact us as soon as possible so we can update the address.

About Shipping

Q: How long will it take to receive my order?
A:Orders are usually processed within 1–2 business days and delivery times depend on your location.

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email.

About Returns & Exchanges

Q: Can I return or exchange an item?
A: Yes, we accept returns within 30 days of delivery for unused items in original packaging. Please contact us before returning.

Q: Who pays for return shipping?
A: Return shipping is the responsibility of the customer unless the item is faulty or incorrect.

About Digital Gift Card

Q: How do I receive the gift card?
A: It will be sent by email instantly after purchase with a unique code.

Q: Can I gift it to someone else?
A: Yes. Simply forward the email to the recipient, or enter their email at checkout.

Q: Does the gift card expire?
A: No. HARIO Digital Gift Cards never expire.

Q: Can I use this in a physical store?
A: No. This card is redeemable online only at harioaustralia.com.au