FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to receive my order?
Orders are usually processed within 1–2 business days and delivery times depend on your location.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.
Can I return or exchange an item?
Yes, we accept returns within 30 days of delivery for unused items in original packaging. Please contact us before returning.
Who pays for return shipping?
Return shipping is the responsibility of the customer unless the item is faulty or incorrect.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after placing it?
Please contact us as soon as possible. Once your order has been packed or shipped, we may be unable to make changes.
I didn’t receive a confirmation email. What should I do?
Please check your spam/junk folder. If you still can’t find it, contact us with your name and email address.
I entered the wrong shipping address. Can I change it?
If your order hasn't been shipped yet, please contact us as soon as possible so we can update the address.
Digital Gift Card
Below are some common questions about our gift card.
How do I receive the gift card?
It will be sent by email instantly after purchase with a unique code.
Can I gift it to someone else?
Yes. Simply forward the email to the recipient, or enter their email at checkout.
Does the gift card expire?
No. HARIO Digital Gift Cards never expire.
Can I use this in a physical store?
No. This card is redeemable online only at harioaustralia.com.au