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Customer Service

Please click on one of the following topics for more information:

 

Purchase Orders 

Purchase orders are welcome from businesses with a registered ABN and an established account. Please email us at [email protected] and we will send you an account application or credit card registration form.

Contact Us

Please visit our contact page or call us on 1300724249 to get in touch with our support teams. You can also contact us directly via email [email protected]

Shipping & Delivery

All orders will be shipped within 24 hours of receipt (assuming stock is available). You will receive an email notification informing you of tracking information on the day the order is dispatched. Delivery is usually 2 -3 working days for east coast and 5-6 working days for west coast. 

Privacy & Security

We respect your privacy!

All of the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to.

As explained in our terms of use we may use your information for marketing purposes to tailor our advertising for your interests. You can opt-out of our marketing services (electronic or physical letters) at any time. Follow the op-out instructions on the advertising or contact us for assistance.

If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

Returns & Replacements

Our merchandise is carefully packaged for shipment by our distribution team, however we realise that damage during transit may occur despite these precautions.

Please check all shipments when they are delivered for shortages or signs of damage. If you find a problem, please contact us. Even if the exterior cartons of your shipment appear undamaged, you should still unpack and examine the goods as soon as possible. Please do not dispose of any packing material until you have contacted us and are satisfied with your delivery.

If you have incorrectly ordered a product we would be happy to exchange it for you within 14 days providing the item is in its original condition and has not be used. Please contact us for a returns authorisation number. Customers are responsible for the postage costs incurred for returns.

A restocking fee may be applied - this is assessed case by case.

Payment, Pricing & Promotions

All prices quoted are in Australian Dollars ($AUD), inclusive of GST.

Hario Australia accepts Credit Card, PayPal and Direct Deposit as methods of payment.

Direct Deposit Account Details

Bank: ANZ
BSB: 012782
Account Number: 46022848487
Account Name: Bombora Coffee + Water Supplies

** When making a direct deposit please ensure you enter your Order ID to ensure the payment can be matched to your order **

If using PayPal, once payment method is selected log into your PayPal account and follows the payment prompts.

Viewing Orders & Status

An order and payment confirmation will be sent to your email once your order has been received. An order despatched confirmation will be provided once your parcel has been shipped. If you have selected a trackable shipment method then a tracking number will also be sent via email.

Sale Related Emails

We'll contact you by email after your order with the following automatic interactions:

  • Order confirmation
  • Order shipment
  • Followup to ensure everything went fine / product feedback
  • New products or information from Hario

Updating Account Information

You may update or change your shipping and personal contact details at any time. Please ensure these details are up to date at time of purchasing. If your shipping details need to be amended after your order has been placed, please contact our team as soon as possible to ensure delivery to the correct address is possible.